Frequently asked questions

How do I place an order?


Use the "Online Store" page to register, fill your cart and process orders. Registration is quick and easy. Only requires a name (please use first and last name) plus an email. For special orders or products not listed, fill out the "Email Us" form on the "Talk to Us" or email details to chellie@LLApothecary.com.




How does your shipping work?


Items in stock will be shipped within 6 business days. Local pickup option is available for no addtional fee*. We typically ship 2 days a week (Tuesdays & Fridays). *Local pick-up option may be unavailable on occassion. Local pick-up is available in Snohomish, Washington & Brighton, Colorado.




How secure is the ordering & payment options?


We use a secure Square or PayPal option. Local pickup may pay by cash or check. Credit cards are accepted over the phone for a $1.00 processing fee.




What is your returns & refunds?


Since we are a small family business, returns or refunds are on a per case basis. Any approved returns will be subject to a 15% restocking fee. Please contact us at info@LLApothecary.com.




How Do I & Why Should I - register when I place an order?


To register for an account: In the online store, select "sign in" and then "create a new account". If you register, you can save your favorites & you see past purchases.




How can I refill and save money?


We are all about helping our clients to save money and get the most out of your oils. Purchase a 5mL or 15mL blend along with some Fractionated Coconut Oil & you can refill your Ready Rollers or sprays. Typically: 10 mL Ready Roller = 1 mL of blend & fill the rest with carrier oil or alcohol* 1 oz Ready Roller or spray = 3 mL of blend & fill the rest with carrier oil or alcohol* Small Spray = 1 mL of blend & fill the rest with with carrier oil or alcohol* *See ingredients to know if you fill with a carrier oil or alcohol.




How does local pick up work?


Available for Snohomish, Washington and Brighton, Colorado. When ordering online, select " local pick-up" for your shipping option. Once order is ready, you will be contacted with directions on when and where to pick up. Will Call box may be used at the Snohomish, Washington location.




What dillution rate should I use?


Topical Dosage Guidelines* Birth - 11 years: 8-10 drops (up to 1 mL) per 15 mL (1 Tbls) of carrier oil - depending on skin sensitivity and oils used. 12-17 years: 10 - 20 drops (1-2 mL) per 15 mL (1 Tbls) of carrier oil.- depending on skin sensitivity and oils used. 18 years & over: 10 - 20 drops (1-2 mL) per 15 mL (1 Tbls) of carrier oil.- depending on skin sensitivity and oils used. Some oils may be used neat upon recommendation for certain conditions. Ask one of our aromatherapists if this applies to you. *The dosage recommendations are offered as a guide and should not be considered perfect and fast rules. The age, height, weight, and current health status of individual, the essential oil being used, and the health condition being managed must all be considered. Use lower dosages with the elderly, those taking medications, and alcoholics.

Medical disclaimer: The contents and information is for informational use only, and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you read in this email, on our website (www.LLApothecary.com) or FB page (Land of the Living Apothecary). Mindy Westfall and/or any Land of the Living representitive do not give medical advice nor do they engage in the practice of medicine. Mindy Westfall and Land of the Living LLC will not be liable for any direct, indirect, consequential, special, exemplary, or other damages arising from the application of information in this email, on our website (www.LLApothecary.com) or our FB page.




Where do you buy your oils?


The quality of our oils are a high priority to us; as not all oils on the market have
therapeutic benefits. Therefore, to help ensure the highest quality standards our oils are sourced local and worldwide from multiple trusted suppliers, farms and distilleries.
Types of reports available depending on the supplier: - Certificate of analysis
- Organics Certification
- Quality Assurance
- (MSDS) Material Safety Data Sheet
- (GCMS)Gas Chromatography Mass Spectrometry Analysis





LOCATIONS
 

Snohomish, WA

@: Mindy Westfall 

T:  360-674-0724

 

Bel-Air, Maryland

@: Chellie Kondorf 

T:  360-674-0724

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CONTACT US

Info@LLApothecary.com

360-674-0724

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